We are confident and stand behind the products we sell. For any dissatisfaction with the product, we offer a replacement. We will provide you Full refund for the amount you have paid for the product excluding shipping charges. There may be chances that the product runs out of stock after you make the payment. In such cases, we provide easy cash/NEFT refunds.
Replacement/Refund will be Possible in Case
- The customer has placed an order directly from www.veryberryfruits.com website
- The Product you received is Damaged at the time of Receiving
- The required temperature is not maintained, and the product has thawed at the time of receiving.
If you experience either or both of the above situations, You will need to immediately call up the Customer Care number at +91 8884 511 522 to claim for a refund or replacement. Complaints made after delivery person has left the customer premises will not be accepted.
■ In case of damage, we will give you a full refund.(full refund is applicable only if the product gets damaged while transportation/ the product package is tampered/open). In such cases, you need not accept the product from the courier/delivery executive and immediately inform us. We will give you a full refund after inspection.
What do i do for a Refund ?
- Send a mail to firstname.lastname@example.org with the order ID that you wish for a refund.
We will get in touch with you within 48 hours. If you don’t hear anything from us within 48 hours, you can always reach us through the “whatsapp” one point contact.
We (Very Berry Fruits) are currently delivering in BENGALURU only. We also have our other online partners in Mumbai who have their own Refund Policy, for which we request you to log on to their websites for more details.
Points to be noted :
■ No refund is applicable in case of damage of products due to negligence/carelessness from your side.
How much time will it take to complete the refund/replacement process?
We try to ensure the best shopping experience for our customers, however refunds will be processed within 7 working days for all payments made online.